Kate Spade Tracking

Order Tracking & Shipments

Customers monitor Kate Spade purchases using order numbers on the brand’s tracking portal. The tool updates shipment progress from warehouse dispatch to final delivery. Delays trigger automated notifications through email or SMS. Users access the platform via the “Track Order” page linked to their purchase confirmation.

Customer Support & Order Management

Live chat agents resolve issues like unreceived packages or canceled orders during business hours. Teams retrieve order history and review provisional shipping timelines upon request. Representatives assist with modifying delivery preferences or escalating unresolved cases.

Returns, Exchanges & Product Queries

The return portal processes requests by connecting order details with inventory databases. Clear policies outline timeframes for refunds, exchanges, or store credits. Support teams address inquiries about apparel sizing, accessory compatibility, or promotional offers.

Special Collections & Technical Tools

Limited-edition “Surprise Sale” items follow the same tracking workflows as standard orders. Wearable tech products, like tracker watches, include setup guides for syncing with mobile apps.

Contact

Track orders: https://www.katespade.com/track-order

Phone
+1 (866) 999-5283
Available Monday to Saturday from 7:00 AM to 11:00 PM Eastern Time; Sunday from 11:00 AM to 7:00 PM Eastern Time

E-mail
[email protected]
For general inquiries and questions about your order status

Head Office Address
2 Park Avenue
New York, NY 10016
United States